Clover-Pets Service Requirements

Boarding Hours  

Overnight boarding clients may drop off as early as office opening hours. Boarders picking up Monday through Friday must be picked up by 1 p.m. otherwise a full day of daycamp will be charged.

Daycamp Hours                                                                                  

Daycamp is offered Monday through Friday only, weather permitting.               

Full Day: 8 am to 5 pm                                                                               

Half Day: 9 am to 1 pm or 1 pm to 5 pm         

Absolutely! We offer scheduled tours of our facility in conjunction with the Meet & Greet of your pet(s)! Drop-in tours will not be accommodated.

One must first complete a Meet and Greet to ensure that they are a good fit for services. It takes approximately 30 minutes and is conducted on-site by one of our trained professionals to include the following steps:

• Overview of paperwork, history, and health with the dog parent.
• Our team member conducts an evaluation to observe how the pet reacts when away from their parent.
• Our team conducts a snout to tail assessment to identify touch sensitivities to assess their comfortability.
• Controlled mini play area, allowing one pet to join at a time to assess your pet’s comfort level.
• Our team member will then share what they learned with the pet parent and if the pet passed the Meet & Greet, a facility tour will be conducted.
• Aggression of any kind will result in automatic disqualification from day camp.
• All dogs 1 year or older must be spayed or neutered. Females less than 1 year old who are in heat or pregnant will not be accepted.

At least 12 weeks old and have their first round of “adult” vaccinations to ensure they have had enough time to develop a stable immune system before they are in a facility with other dogs. 

When the weather is just not cooperating (rain, ice, extreme cold, etc.) and it is not safe or conducive for dogs to play, day-camp will be cancelled, and you will receive a cancellation notification. If you are unsure, please call prior to arrival. 

To ensure the safety of all our guests, we require all dogs staying with us for daycamp or overnight boarding meet the following criteria:

• Dogs may first undergo a Meet and Greet.
• Dogs must be more than three months old.
• Current on required vaccines: Rabies, DHPP, and Bordetella.
• Free of any communicable diseases for 30 days.
• Free of fleas and ticks. (Must be on a preventative)
• All dogs 1 year or older must be spayed or neutered. Females less than 1 year old who are in heat will not be accepted.
• All dogs must be non-aggressive no matter the breed as well as all staff members must be able to safely enter and exit the boarding run and transition your dog through the facility to the play yard.

 Dogs from the same family can stay together in the same suite. 

We can administer medications to your dog while they are in our care at no additional cost. All medications must be in the original prescription container, and you must sign a consent form giving us permission to administer the medication. 

If your dog has something that is contagious, do not bring your dog to Clover until your veterinarian has confirmed that they are no longer a risk to other dogs. We recommend ill or special medical needs dogs to board at Veterinarian facilities. 

Even though pets have rest areas available to them in our play areas, most of them choose to play for a good portion of the day, which may be more than they are used to at home. 

We typically recommend bringing your dog’s food from home in pre-portioned re-sealable baggies, however, we do serve dry dog food for $2 per meal. 

If we are unable to contact you, or your emergency contact, and feel your dog needs medical attention, we will transport your pet to their regular veterinarian. If your veterinarian is not near our facility, we will go to one of the local veterinarians that we know. If we believe that the situation is urgent or if your dog needs care after regular hours, we will take your pet to the closest veterinary emergency clinic. 

Boarding Pick-up and Drop Off

Boarders may be dropped off anytime Monday through Friday 7 a.m. to 5 p.m., Saturday and Sunday 9 a.m. to 1 p.m.

Boarders picking up Monday through Friday are required to by picked up by 1 p.m. on the scheduled departure day. If boards cannot be picked up by 1 p.m. a charge equivalent to a full day of day camp will be charged for each dog. Boarders picking up on Saturday or Sunday are required to pick up by 1 p.m., business closing time. If boarders cannot be picked up by the above weekend hours, an additional night of boarding will be required. 

Cancellations

Boarding reservations (other than holiday reservations) cancelled within 2 days of the check-in date or boarders who fail to arrive (no call/no show) will incur a $30 per dog cancellation fee.

Holiday Policy

Boarding reservations that fall within 5 calendar days of an observed holiday will be required to pay a deposit equal to 50% of the boarding fee. Cancellations prior to 7 days of the holiday will receive a full refund. Cancellations within 7 or less days of the holiday will forfeit the deposit.

The following holidays are observed by Clover-Pets:

• Easter Sunday
• Memorial Day
• July 4th
• Labor Day
• Thanksgiving Day
• Christmas Eve
• Christmas Day
• New Year Day